{"id":465,"date":"2023-11-29T10:02:58","date_gmt":"2023-11-29T10:02:58","guid":{"rendered":"http:\/\/gnine.net\/?p=465"},"modified":"2023-11-30T04:24:12","modified_gmt":"2023-11-30T04:24:12","slug":"cac-tinh-huong-nghiep-vu-le-tan","status":"publish","type":"post","link":"https:\/\/gnine.net\/cac-tinh-huong-nghiep-vu-le-tan\/","title":{"rendered":"T\u1ed5ng H\u1ee3p 10+ T\u00ecnh Hu\u1ed1ng L\u1ec5 T\u00e2n Kh\u00e1ch S\u1ea1n V\u00e0 H\u01b0\u1edbng Gi\u1ea3i Quy\u1ebft C\u1ee5 Th\u1ec3"},"content":{"rendered":"<p>M\u1ed9t trong nh\u1eefng ti\u00eau ch\u00ed quan tr\u1ecdng nh\u1ea5t trong vi\u1ec7c tuy\u1ec3n d\u1ee5ng nh\u00e2n vi\u00ean Ng\u00e0nh Kinh doanh Kh\u00e1ch s\u1ea1n, \u0111\u1eb7c bi\u1ec7t l\u00e0 \u1edf b\u1ed9 ph\u1eadn L\u1ec5 t\u00e2n, l\u00e0 kh\u1ea3 n\u0103ng giao ti\u1ebfp v\u00e0 x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng. N\u1ebfu b\u1ea1n \u0111am m\u00ea c\u00e1c c\u00f4ng vi\u1ec7c trong l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5 h\u1ea5p d\u1eabn n\u00e0y, \u0111\u1eebng qu\u00ean thu th\u1eadp kinh nghi\u1ec7m qua nh\u1eefng <span style=\"color: #000000;\"><strong>t\u00ecnh hu\u1ed1ng l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n<\/strong><\/span> t\u1eeb \u0111\u01a1n gi\u1ea3n \u0111\u1ebfn ph\u1ee9c t\u1ea1p do <a href=\"https:\/\/gnine.net\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #0000ff;\"><strong>Trung c\u1ea5p Ph\u01b0\u01a1ng Nam<\/strong><\/span><\/a> t\u1ed5ng\u00a0 h\u1ee3p \u0111\u1ec3 gi\u00fap cho c\u00f4ng vi\u1ec7c tr\u1edf n\u00ean thu\u1eadn l\u1ee3i v\u00e0 su\u00f4n s\u1ebb h\u01a1n.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_11 counter-hierarchy counter-decimal ez-toc-grey\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\">M\u1ee5c l\u1ee5c<\/p>\n<span class=\"ez-toc-title-toggle\"><a class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\"><i class=\"ez-toc-glyphicon ez-toc-icon-toggle\"><\/i><\/a><\/span><\/div>\n<nav><ul class=\"ez-toc-list ez-toc-list-level-1\"><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/gnine.net\/cac-tinh-huong-nghiep-vu-le-tan\/#Tinh_huong_le_tan_khach_san_la_gi\" title=\"T\u00ecnh hu\u1ed1ng l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec?\">T\u00ecnh hu\u1ed1ng l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec?<\/a><\/li><li class=\"ez-toc-page-1 ez-toc-heading-level-2\"><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/gnine.net\/cac-tinh-huong-nghiep-vu-le-tan\/#Tong_hop_nhung_tinh_huong_khach_san_danh_cho_nhan_vien_le_tan_va_cach_xu_ly_hieu_qua\" title=\"T\u1ed5ng h\u1ee3p nh\u1eefng t\u00ecnh hu\u1ed1ng kh\u00e1ch s\u1ea1n d\u00e0nh cho nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n v\u00e0 c\u00e1ch x\u1eed l\u00fd hi\u1ec7u qu\u1ea3\">T\u1ed5ng h\u1ee3p nh\u1eefng t\u00ecnh hu\u1ed1ng kh\u00e1ch s\u1ea1n d\u00e0nh cho nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n v\u00e0 c\u00e1ch x\u1eed l\u00fd hi\u1ec7u qu\u1ea3<\/a><\/li><\/ul><\/nav><\/div>\n<h2 id=\"tinh-huong-le-tan-khach-san\"><span class=\"ez-toc-section\" id=\"Tinh_huong_le_tan_khach_san_la_gi\"><\/span><strong>T\u00ecnh hu\u1ed1ng l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>T\u00ecnh hu\u1ed1ng l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n l\u00e0 nh\u1eefng tr\u01b0\u1eddng h\u1ee3p c\u1ee5 th\u1ec3 m\u00e0 nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n g\u1eb7p ph\u1ea3i trong qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c t\u1ea1i kh\u00e1ch s\u1ea1n. \u0110\u00e2y l\u00e0 c\u00e1c t\u00ecnh hu\u1ed1ng y\u00eau c\u1ea7u ng\u01b0\u1eddi l\u00e0m vi\u1ec7c ph\u1ea3i c\u00f3 nghi\u1ec7p v\u1ee5 l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n. C\u00e1c c\u00e1c t\u00ecnh hu\u1ed1ng c\u1ee7a nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n c\u1ea7n x\u1eed l\u00fd n\u00e0y \u0111a d\u1ea1ng t\u1eeb vi\u1ec7c \u0111\u00f3n ti\u1ebfp kh\u00e1ch h\u00e0ng, x\u1eed l\u00fd y\u00eau c\u1ea7u \u0111\u1eb7c bi\u1ec7t, gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 khi c\u00f3 s\u1ef1 c\u1ed1 x\u1ea3y ra trong ph\u00f2ng kh\u00e1ch, ho\u1eb7c th\u1eadm ch\u00ed l\u00e0 x\u1eed l\u00fd c\u00e1c t\u00ecnh hu\u1ed1ng kh\u1ea9n c\u1ea5p nh\u01b0 cung c\u1ea5p s\u01a1 c\u1ee9u khi c\u1ea7n thi\u1ebft.<\/p>\n<p><img loading=\"lazy\" class=\"aligncenter size-full wp-image-2791\" src=\"https:\/\/gnine.net\/wp-content\/uploads\/2020\/10\/tinh-huong-le-tan-khach-san-1.jpg\" alt=\"\u0110\u1ecbnh ngh\u0129a t\u00ecnh hu\u1ed1ng nghi\u1ec7p v\u1ee5 l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n\" width=\"800\" height=\"500\" srcset=\"https:\/\/gnine.net\/wp-content\/uploads\/2020\/10\/tinh-huong-le-tan-khach-san-1.jpg 800w, https:\/\/gnine.net\/wp-content\/uploads\/2020\/10\/tinh-huong-le-tan-khach-san-1-300x188.jpg 300w, https:\/\/gnine.net\/wp-content\/uploads\/2020\/10\/tinh-huong-le-tan-khach-san-1-768x480.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>M\u1ed7i t\u00ecnh hu\u1ed1ng \u0111\u1ec1u \u0111\u00f2i h\u1ecfi nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n ph\u1ea3i c\u00f3 k\u1ef9 n\u0103ng linh ho\u1ea1t, ki\u1ebfn th\u1ee9c v\u1eefng v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 kh\u1ea3 n\u0103ng x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 chuy\u00ean nghi\u1ec7p \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 an ninh cho kh\u00e1ch h\u00e0ng.<\/p>\n<p><em><strong>Xem th\u00eam:<\/strong> <a href=\"https:\/\/gnine.net\/luyen-ky-nang-giao-tiep-tieng-anh\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #0000ff;\"><strong>K\u1ef9 N\u0103ng Giao Ti\u1ebfp Ti\u1ebfng Anh L\u00e0 G\u00ec<\/strong><\/span><\/a>? C\u00e1ch C\u1ea3i Thi\u1ec7n Hi\u1ec7u Qu\u1ea3<\/em><\/p>\n<h2 id=\"tinh-huong-khach-san-danh-cho-nhan-vien-le-tan\"><span class=\"ez-toc-section\" id=\"Tong_hop_nhung_tinh_huong_khach_san_danh_cho_nhan_vien_le_tan_va_cach_xu_ly_hieu_qua\"><\/span><strong>T\u1ed5ng h\u1ee3p nh\u1eefng t\u00ecnh hu\u1ed1ng kh\u00e1ch s\u1ea1n d\u00e0nh cho nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n v\u00e0 c\u00e1ch x\u1eed l\u00fd hi\u1ec7u qu\u1ea3<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u0110\u1ed1i v\u1edbi nh\u1eefng ng\u01b0\u1eddi l\u00e0m l\u1ec5 t\u00e2n v\u00e0 c\u00e1c c\u00f4ng vi\u1ec7c trong ng\u00e0nh D\u1ecbch v\u1ee5, vi\u1ec7c \u0111\u1ea3m b\u1ea3o h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng lu\u00f4n l\u00e0 quy t\u1eafc quan tr\u1ecdng nh\u1ea5t. C\u00f4ng vi\u1ec7c trong ng\u00e0nh n\u00e0y th\u01b0\u1eddng \u0111\u01b0\u1ee3c v\u00ed nh\u01b0 &#8220;l\u00e0m d\u00e2u tr\u0103m h\u1ecd&#8221; v\u00ec ph\u1ea3i giao ti\u1ebfp v\u1edbi nhi\u1ec1u t\u1ea7ng l\u1edbp x\u00e3 h\u1ed9i v\u00e0 lu\u00f4n c\u1ed1 g\u1eafng mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t cho kh\u00e1ch h\u00e0ng.<\/p>\n<p><img loading=\"lazy\" class=\"aligncenter size-full wp-image-2792\" src=\"https:\/\/gnine.net\/wp-content\/uploads\/2020\/10\/tinh-huong-le-tan-khach-san-2.jpg\" alt=\"T\u1ed5ng h\u1ee3p c\u00e1c t\u00ecnh hu\u1ed1ng l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n\" width=\"800\" height=\"500\" srcset=\"https:\/\/gnine.net\/wp-content\/uploads\/2020\/10\/tinh-huong-le-tan-khach-san-2.jpg 800w, https:\/\/gnine.net\/wp-content\/uploads\/2020\/10\/tinh-huong-le-tan-khach-san-2-300x188.jpg 300w, https:\/\/gnine.net\/wp-content\/uploads\/2020\/10\/tinh-huong-le-tan-khach-san-2-768x480.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>V\u00ec v\u1eady, c\u00e1c t\u00ecnh hu\u1ed1ng l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n m\u00e0 nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n ph\u1ea3i \u0111\u1ed1i m\u1eb7t r\u1ea5t \u0111a d\u1ea1ng v\u00e0 kh\u00f4ng tr\u00e1nh kh\u1ecfi nh\u1eefng tr\u01b0\u1eddng h\u1ee3p &#8220;kh\u00f3 x\u1eed&#8221; s\u1ebd \u0111\u01b0\u1ee3c t\u1ed5ng h\u1ee3p d\u01b0\u1edbi \u0111\u00e2y:<\/p>\n<table>\n<tbody>\n<tr>\n<td>STT<\/td>\n<td>T\u00ecnh hu\u1ed1ng l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n<\/td>\n<td>Quy tr\u00ecnh x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng trong kh\u00e1ch s\u1ea1n<\/td>\n<\/tr>\n<tr>\n<td>1<\/td>\n<td>Kh\u00e1ch v\u00e0o \u1edf, nh\u01b0ng kh\u00f4ng mu\u1ed1n \u0111\u0103ng k\u00fd t\u1ea1m tr\u00fa ho\u1eb7c kh\u00f4ng mu\u1ed1n \u0111i\u1ec1n phi\u1ebfu \u0111\u0103ng k\u00fd th\u00f4ng tin t\u1ea1m tr\u00fa<\/td>\n<td>Trong t\u00ecnh hu\u1ed1ng l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n n\u00e0y, nh\u00e2n vi\u00ean ti\u1ebfp \u0111\u00f3n tr\u01b0\u1edbc ti\u00ean c\u1ea7n l\u00e0m r\u00f5 cho kh\u00e1ch.<\/p>\n<ul>\n<li aria-level=\"1\">N\u1ebfu kh\u00e1ch kh\u00f4ng mu\u1ed1n \u0111\u0103ng k\u00fd \u0111\u1ea7y \u0111\u1ee7 c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn hi\u1ec3u l\u1ea7m. Ph\u01b0\u01a1ng ph\u00e1p ch\u00ednh x\u00e1c l\u00e0: hi\u1ec3u r\u00f5 suy ngh\u0129 c\u1ee7a kh\u00e1ch v\u00e0 ki\u00ean tr\u00ec gi\u1ea3i th\u00edch v\u1ec1 quy \u0111\u1ecbnh c\u1ea7n \u0111i\u1ec1n phi\u1ebfu \u0111\u0103ng k\u00fd. N\u1ebfu kh\u00e1ch kh\u00f4ng mu\u1ed1n vi\u1ebft, nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 vi\u1ebft thay m\u00e0 ch\u1ec9 c\u1ea7n kh\u00e1ch k\u00fd x\u00e1c nh\u1eadn.<\/li>\n<li aria-level=\"1\">N\u1ebfu kh\u00e1ch c\u00f3 nh\u1eefng lo l\u1eafng ri\u00eang, s\u1ee3 ng\u01b0\u1eddi kh\u00e1c qu\u1ea5y r\u1ed1i, nh\u00e2n vi\u00ean c\u1ea7n ki\u00ean nh\u1eabn gi\u1ea3i th\u00edch v\u00e0 \u0111\u1ea3m b\u1ea3o b\u00ed m\u1eadt \u0111\u1ec3 l\u00e0m kh\u00e1ch h\u00e0ng an t\u00e2m.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td>2<\/td>\n<td>T\u00ecnh hu\u1ed1ng \u0111\u1eb7t ph\u00f2ng trong kh\u00e1ch s\u1ea1n &#8211; Kh\u00e1ch r\u1eddi \u0111i mang theo \u0111\u1ed3 v\u1eadt kh\u00f4ng trong danh m\u1ee5c mua b\u00e1n c\u1ee7a kh\u00e1ch s\u1ea1n<\/td>\n<td>\u0110\u00f4i khi c\u00f3 kh\u00e1ch r\u1eddi kh\u00e1ch s\u1ea1n v\u00e0 mang theo m\u1ed9t s\u1ed1 v\u1eadt nh\u1ecf l\u00e0m k\u1ef7 ni\u1ec7m nh\u01b0 c\u1ed1c tr\u00e0, kh\u0103n t\u1eafm, v\u00e0 nh\u1eefng v\u1eadt t\u01b0\u01a1ng t\u1ef1.<\/p>\n<ul>\n<li aria-level=\"1\">Tr\u1ef1c ti\u1ebfp y\u00eau c\u1ea7u kh\u00e1ch tr\u1ea3 l\u1ea1i kh\u00f4ng thu\u1eadn ti\u1ec7n v\u00e0 c\u00f3 th\u1ec3 l\u00e0m kh\u00e1ch c\u1ea3m th\u1ea5y kh\u00f4ng tho\u1ea3i m\u00e1i, \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn m\u1ed1i quan h\u1ec7 gi\u1eefa kh\u00e1ch s\u1ea1n v\u00e0 kh\u00e1ch h\u00e0ng.<\/li>\n<li aria-level=\"1\">Nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n c\u1ea7n linh ho\u1ea1t trong t\u1eebng t\u00ecnh hu\u1ed1ng l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n nh\u01b0ng v\u1eabn ph\u1ea3i t\u00f4n tr\u1ecdng kh\u00e1ch, c\u00f3 th\u1ec3 th\u00f4ng b\u00e1o v\u1edbi kh\u00e1ch: &#8220;Kh\u0103n t\u1eafm trong ph\u00f2ng c\u1ee7a qu\u00fd kh\u00e1ch \u0111\u00e3 m\u1ea5t, li\u1ec7u c\u00f3 th\u1ec3 gi\u00fap t\u00ecm l\u1ea1i kh\u00f4ng?&#8221; ho\u1eb7c &#8220;C\u00f3 th\u1ec3 qu\u00fd kh\u00e1ch xem gi\u00fap c\u00f3 \u0111\u1ec3 l\u1ea1c v\u00e0o \u0111\u00e2u kh\u00f4ng \u1ea1?&#8221;. Khi kh\u00e1ch h\u00e0ng t\u00ecm th\u1ea5y, nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 t\u00ecnh \u00fd kh\u00f4ng \u1edf g\u1ea7n \u0111\u1ec3 kh\u00e1ch c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng tr\u1ea3 l\u1ea1i v\u1eadt ph\u1ea9m.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td>3<\/td>\n<td>C\u00f3 ng\u01b0\u1eddi \u0111\u1ebfn t\u00ecm kh\u00e1ch \u1edf kh\u00e1ch s\u1ea1n v\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c h\u1eb9n\/th\u00f4ng b\u00e1o tr\u01b0\u1edbc<\/td>\n<td>Nh\u00e2n vi\u00ean tr\u01b0\u1edbc h\u1ebft s\u1ebd t\u00ecm s\u1ed1 ph\u00f2ng c\u1ee7a kh\u00e1ch, sau \u0111\u00f3 li\u00ean h\u1ec7 v\u00e0 h\u1ecfi \u00fd ki\u1ebfn kh\u00e1ch h\u00e0ng xem c\u00f3 mu\u1ed1n ti\u1ebfp nh\u1eadn kh\u00f4ng.<\/p>\n<ul>\n<li aria-level=\"1\">Ch\u1ec9 khi c\u00f3 s\u1ef1 \u0111\u1ed3ng \u00fd t\u1eeb kh\u00e1ch, nh\u00e2n vi\u00ean m\u1edbi th\u00f4ng b\u00e1o s\u1ed1 ph\u00f2ng c\u1ee7a h\u1ecd cho ng\u01b0\u1eddi li\u00ean quan.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td>4<\/td>\n<td>T\u00ecnh hu\u1ed1ng \u0111\u1eb7t ph\u00f2ng trong kh\u00e1ch s\u1ea1n &#8211; Khi ph\u00f2ng h\u1ebft nh\u01b0ng kh\u00e1ch \u1edf mu\u1ed1n k\u00e9o d\u00e0i<\/td>\n<td>Nguy\u00ean t\u1eafc chung trong x\u1eed l\u00fd nh\u1eefng t\u00ecnh hu\u1ed1ng l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n n\u00e0y l\u00e0: \u01b0u ti\u00ean quy\u1ec1n l\u1ee3i c\u1ee7a kh\u00e1ch \u0111ang l\u01b0u tr\u00fa.<\/p>\n<ul>\n<li aria-level=\"1\">Kh\u00e1ch h\u00e0ng m\u1edbi s\u1ebd \u0111\u01b0\u1ee3c \u0111\u1ec1 xu\u1ea5t \u0111\u1ebfn n\u01a1i kh\u00e1c, kh\u00f4ng bao gi\u1edd \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u kh\u00e1ch \u0111ang l\u01b0u tr\u00fa ph\u1ea3i r\u1eddi \u0111i.<\/li>\n<li aria-level=\"1\">N\u1ebfu h\u1ee3p \u0111\u1ed3ng \u0111\u00e3 h\u1ebft h\u1ea1n, nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n c\u00f3 th\u1ec3 th\u00f4ng b\u00e1o cho kh\u00e1ch hi\u1ec7n t\u1ea1i, xem h\u1ecd c\u00f3 \u0111\u1ed3ng \u00fd di chuy\u1ec3n kh\u00f4ng. N\u1ebfu kh\u00e1ch kh\u00f4ng \u0111\u1ed3ng \u00fd, nh\u00e2n vi\u00ean s\u1ebd nhanh ch\u00f3ng th\u00f4ng b\u00e1o cho ng\u01b0\u1eddi qu\u1ea3n l\u00fd bu\u1ed3ng ph\u00f2ng \u0111\u1ec3 t\u00ecm l\u1ef1a ch\u1ecdn kh\u00e1c ho\u1eb7c h\u1ed7 tr\u1ee3 li\u00ean h\u1ec7 v\u1edbi kh\u00e1ch s\u1ea1n kh\u00e1c \u0111\u1ec3 gi\u00fap h\u1ecd.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td>5<\/td>\n<td>T\u00ecnh hu\u1ed1ng \u0111\u1eb7t ph\u00f2ng trong kh\u00e1ch s\u1ea1n &#8211; Ph\u00e1t hi\u1ec7n kh\u00e1ch ch\u01b0a thanh to\u00e1n<\/td>\n<td>Theo nguy\u00ean t\u1eafc, \u1edf c\u00e1c khu v\u1ef1c c\u00f4ng c\u1ed9ng c\u1ea7n ch\u00fa tr\u1ecdng \u0111\u1ebfn vi\u1ec7c b\u1ea3o v\u1ec7 th\u1ec3 di\u1ec7n cho kh\u00e1ch h\u00e0ng, \u0111\u1eb7c bi\u1ec7t l\u00e0 nh\u1eefng ng\u01b0\u1eddi c\u00f3 v\u1ecb th\u1ebf trong x\u00e3 h\u1ed9i.<\/p>\n<ul>\n<li aria-level=\"1\">Khi ph\u00e1t hi\u1ec7n c\u00f3 kho\u1ea3n thanh to\u00e1n ch\u01b0a ho\u00e0n t\u1ea5t t\u1eeb kh\u00e1ch h\u00e0ng \u0111ang \u1edf n\u01a1i c\u00f4ng c\u1ed9ng \u0111\u00f4ng ng\u01b0\u1eddi, nh\u00e2n vi\u00ean c\u1ea7n duy tr\u00ec th\u1ec3 di\u1ec7n cho kh\u00e1ch b\u1eb1ng c\u00e1ch m\u1eddi h\u1ecd v\u00e0o m\u1ed9t khu v\u1ef1c ri\u00eang t\u01b0, n\u00f3i nh\u1eb9 nh\u00e0ng v\u1edbi kh\u00e1ch: &#8220;Xin l\u1ed7i v\u00ec s\u01a1 su\u1ea5t, ch\u00fang t\u00f4i \u0111\u00e3 b\u1ecf s\u00f3t vi\u1ec7c thanh to\u00e1n nh\u1eefng kho\u1ea3n ti\u1ec1n nh\u01b0 r\u01b0\u1ee3u, gi\u1eb7t \u1ee7i, \u0111i\u1ec7n tho\u1ea1i, v\u00e0 c\u00f2n n\u1eefa\u2026 Xin Ng\u00e0i vui l\u00f2ng ki\u1ec3m tra v\u00e0 thanh to\u00e1n.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\">Sau khi kh\u00e1ch thanh to\u00e1n, nh\u00e2n vi\u00ean c\u1ea7n l\u1ecbch s\u1ef1 xin l\u1ed7i v\u00ec \u0111\u00e3 l\u00e0m phi\u1ec1n, v\u00e0 b\u00e0y t\u1ecf l\u00f2ng bi\u1ebft \u01a1n trong t\u00ecnh hu\u1ed1ng l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n n\u00e0y.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td>6<\/td>\n<td>Kh\u00e1ch h\u00e0ng nghi ng\u1edd phi\u1ebfu thanh to\u00e1n<\/td>\n<td>Trong t\u00ecnh hu\u1ed1ng l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n n\u00e0y, nh\u00e2n vi\u00ean thu ng\u00e2n c\u1ea7n ki\u1ec3m tra h\u00f3a \u0111\u01a1n c\u1ee7a kh\u00e1ch m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c v\u00e0 n\u1ebfu ph\u00e1t hi\u1ec7n sai s\u00f3t, c\u1ea7n s\u1eeda ch\u1eefa ngay l\u1eadp t\u1ee9c.<\/p>\n<ul>\n<li aria-level=\"1\">\u0110\u00f4i khi, t\u1ed5ng s\u1ed1 chi ph\u00ed tr\u00ean h\u00f3a \u0111\u01a1n th\u1ef1c t\u1ebf c\u00f3 th\u1ec3 cao h\u01a1n so v\u1edbi d\u1ef1 t\u00ednh c\u1ee7a kh\u00e1ch. Khi kh\u00e1ch c\u1ea3m th\u1ea5y nghi ng\u1edd, nh\u00e2n vi\u00ean thu ng\u00e2n c\u1ea7n ki\u00ean tr\u00ec gi\u1ea3i th\u00edch. Ngo\u00e0i chi ph\u00ed ph\u00f2ng, nh\u1eefng kho\u1ea3n chi nh\u01b0 cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i, gi\u1eb7t \u1ee7i, n\u01b0\u1edbc u\u1ed1ng th\u01b0\u1eddng kh\u00f4ng \u0111\u01b0\u1ee3c kh\u00e1ch nh\u1edb, \u0111\u1eb7c bi\u1ec7t l\u00e0 khi y\u00eau c\u1ea7u g\u1ea5p. Do \u0111\u00f3, c\u1ea7n th\u00f4ng tin chi ti\u1ebft \u0111\u1ec3 kh\u00e1ch nh\u1edb l\u1ea1i v\u00e0 th\u00f4ng c\u1ea3m.<\/li>\n<li aria-level=\"1\">N\u1ebfu kh\u00e1ch ph\u00e1t hi\u1ec7n sai s\u00f3t trong h\u00f3a \u0111\u01a1n, ch\u00fang ta c\u1ea7n \u0111\u1ebfn b\u00e0n quy\u1ebft to\u00e1n \u0111\u1ec3 ki\u1ec3m tra l\u1ea1i v\u00e0 s\u1eeda ch\u1eefa \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ch\u00ednh x\u00e1c, \u0111\u1ed3ng th\u1eddi b\u00e0y t\u1ecf l\u00f2ng c\u1ea3m \u01a1n \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td>7<\/td>\n<td>T\u00ecnh hu\u1ed1ng \u0111\u1eb7t ph\u00f2ng trong kh\u00e1ch s\u1ea1n &#8211; Kh\u00e1ch s\u1ea1n \u0111\u00e3 h\u1ebft ph\u00f2ng, nh\u01b0ng c\u00f3 kh\u00e1ch m\u1edbi \u0111\u1ebfn \u0111\u1eb7t ph\u00f2ng<\/td>\n<td>Trong t\u00ecnh hu\u1ed1ng l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n kh\u00e1ch s\u1ea1n \u0111\u00e3 h\u1ebft ph\u00f2ng nh\u01b0ng c\u00f3 kh\u00e1ch \u0111\u1ebfn \u0111\u1eb7t ph\u00f2ng \u0111\u1ed9t ng\u1ed9t, c\u1ea7n ph\u1ea3i l\u00e0m kh\u00e1ch h\u00e0ng an \u1ee7i, xin l\u1ed7i v\u00e0 \u0111\u1ec1 xu\u1ea5t kh\u00e1ch h\u00e0ng ch\u1edd, th\u1ec3 hi\u1ec7n s\u1ef1 n\u1ed7 l\u1ef1c \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.<\/p>\n<ul>\n<li aria-level=\"1\">Nh\u00e2n vi\u00ean c\u1ea7n nhanh ch\u00f3ng ki\u1ec3m tra xem kh\u00e1ch h\u00e0ng \u0111\u00f3 c\u00f3 th\u1ec3 \u0111\u00e3 t\u1eebng \u0111\u1eb7t ph\u00f2ng tr\u01b0\u1edbc \u0111\u00f3 m\u00e0 kh\u00f4ng \u0111\u1ebfn, ho\u1eb7c c\u00f3 th\u1ec3 l\u00e0 ng\u01b0\u1eddi \u0111i theo m\u1ed9t \u0111o\u00e0n n\u00e0o \u0111\u00f3, ho\u1eb7c l\u00e0 kh\u00e1ch h\u00e0ng \u0111\u00e3 h\u1ee7y \u0111\u1eb7t ph\u00f2ng nh\u01b0ng l\u1ea1i \u0111\u1ebfn l\u00fac n\u00e0y.<\/li>\n<li aria-level=\"1\">N\u1ebfu kh\u00f4ng th\u1ec3 s\u1eafp x\u1ebfp \u0111\u01b0\u1ee3c ph\u00f2ng, nh\u00e2n vi\u00ean n\u00ean h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng li\u00ean h\u1ec7 v\u1edbi c\u00e1c kh\u00e1ch s\u1ea1n kh\u00e1c, d\u1eabn h\u1ecd \u0111\u1ebfn \u0111\u00f3 v\u00e0 xin l\u1ed7i kh\u00e1ch, mong r\u1eb1ng l\u1ea7n sau h\u1ecd s\u1ebd tr\u1edf l\u1ea1i.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td>8<\/td>\n<td>Kh\u00e1ch k\u00eau gi\u00e1 ph\u00f2ng qu\u00e1 cao, ki\u00ean quy\u1ebft \u0111\u00f2i gi\u1ea3m gi\u00e1<\/td>\n<td>Tr\u01b0\u1edbc h\u1ebft, c\u1ea7n gi\u1ea3i th\u00edch cho kh\u00e1ch v\u1ec1 gi\u00e1 tr\u1ecb c\u1ee7a c\u00e1c thi\u1ebft b\u1ecb trong ph\u00f2ng, t\u1ea1o c\u1ea3m gi\u00e1c cho kh\u00e1ch h\u00e0ng r\u1eb1ng gi\u00e1 c\u1ea3 ph\u1ea3n \u00e1nh \u0111\u00fang gi\u00e1 tr\u1ecb th\u1ecb tr\u01b0\u1eddng.<\/p>\n<ul>\n<li aria-level=\"1\">\u0110\u1ed3ng th\u1eddi, l\u1ecbch s\u1ef1 th\u00f4ng b\u00e1o v\u1edbi kh\u00e1ch: &#8220;Ch\u01b0\u01a1ng tr\u00ecnh gi\u1ea3m gi\u00e1 h\u00f4m nay d\u00e0nh ri\u00eang cho Ng\u00e0i l\u00e0 l\u1ea7n \u0111\u1ea7u ti\u00ean ch\u00fang t\u00f4i \u00e1p d\u1ee5ng, b\u1edfi v\u00ec \u0111\u00e2y l\u00e0 ph\u00f2ng v\u1edbi trang thi\u1ebft b\u1ecb t\u1ed1t v\u00e0 gi\u00e1 \u01b0u \u0111\u00e3i.&#8221;<\/li>\n<li aria-level=\"1\">N\u1ebfu kh\u00e1ch kh\u00f4ng \u0111\u1ed3ng \u00fd trong t\u00ecnh hu\u1ed1ng l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n gi\u1ea3 s\u1eed tr\u01b0\u1edbc \u0111\u00f3, c\u00f3 th\u1ec3 gi\u1edbi thi\u1ec7u ph\u00f2ng kh\u00e1c c\u00f3 gi\u00e1 th\u1ea5p h\u01a1n.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td>9<\/td>\n<td>T\u00ecnh hu\u1ed1ng \u0111\u1eb7t ph\u00f2ng trong kh\u00e1ch s\u1ea1n &#8211; Sau khi nh\u1eadn ph\u00f2ng, kh\u00e1ch y\u00eau c\u1ea7u \u0111\u1ed5i sang ph\u00f2ng kh\u00e1c<\/td>\n<td>Khi kh\u00e1ch \u0111\u00e3 v\u00e0o ph\u00f2ng v\u00e0 y\u00eau c\u1ea7u chuy\u1ec3n sang ph\u00f2ng kh\u00e1c, tr\u01b0\u1edbc h\u1ebft c\u1ea7n t\u00ecm hi\u1ec3u nguy\u00ean nh\u00e2n: &#8220;Xin l\u1ed7i, kh\u00f4ng hi\u1ec3u Ng\u00e0i mu\u1ed1n chuy\u1ec3n sang lo\u1ea1i ph\u00f2ng nh\u01b0 th\u1ebf n\u00e0o?&#8221;. Sau \u0111\u00f3, xem x\u00e9t kh\u1ea3 n\u0103ng \u0111i\u1ec1u ch\u1ec9nh ph\u00f2ng th\u00edch h\u1ee3p n\u1ebfu c\u00f3 th\u1ec3.<\/p>\n<ul>\n<li aria-level=\"1\">N\u1ebfu v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn trang thi\u1ebft b\u1ecb y\u1ebfu k\u00e9m, c\u1ea7n th\u00f4ng b\u00e1o cho b\u1ed9 ph\u1eadn li\u00ean quan \u0111\u1ec3 ti\u1ebfn h\u00e0nh s\u1eeda ch\u1eefa.<\/li>\n<li aria-level=\"1\">N\u1ebfu l\u00e0 v\u1ea5n \u0111\u1ec1 v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5, c\u1ea7n b\u00e1o c\u00e1o cho c\u1ea5p tr\u00ean v\u00e0 xin l\u1ed7i kh\u00e1ch h\u00e0ng.<\/li>\n<li aria-level=\"1\">N\u1ebfu t\u1ea1m th\u1eddi kh\u00f4ng th\u1ec3 gi\u1ea3i quy\u1ebft, c\u1ea7n gi\u1ea3i th\u00edch v\u00e0 xin l\u1ed7i kh\u00e1ch, \u0111\u1ec3 h\u1ecd c\u1ea3m th\u1ea5y y\u00eau c\u1ea7u c\u1ee7a m\u00ecnh \u0111\u01b0\u1ee3c coi tr\u1ecdng trong t\u00ecnh hu\u1ed1ng l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n n\u00e0y.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td>10<\/td>\n<td>Ph\u00e1t hi\u1ec7n kh\u00e1ch \u0111ang t\u1ea1m tr\u00fa l\u00e0 \u0111\u1ed1i t\u01b0\u1ee3ng b\u1ecb truy l\u00f9ng<\/td>\n<td>Th\u00f4ng qua phi\u1ebfu \u0111\u0103ng k\u00fd, ph\u00e1t hi\u1ec7n m\u1ed9t kh\u00e1ch h\u00e0ng \u0111ang b\u1ecb truy l\u00f9ng.<\/p>\n<ul>\n<li aria-level=\"1\">Trong t\u00ecnh hu\u1ed1ng l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n n\u00e0y, c\u1ea7n gi\u1eef b\u00ecnh t\u0129nh v\u00e0 kh\u00f4ng l\u00e0m k\u00edch \u0111\u1ed9ng, theo nguy\u00ean t\u1eafc &#8220;trong ch\u1eb7t, ngo\u00e0i l\u1ecfng&#8221;. C\u1ea7n t\u00ecm m\u1ed9t n\u01a1i c\u00f3 th\u1ec3 quan s\u00e1t v\u00e0 ki\u1ec3m so\u00e1t d\u1ec5 d\u00e0ng, sau \u0111\u00f3 nhanh ch\u00f3ng li\u00ean h\u1ec7 v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn li\u00ean quan, ghi ch\u00fa v\u00e0o phi\u1ebfu \u0111\u0103ng k\u00fd, th\u00f4ng b\u00e1o cho c\u1ea5p tr\u00ean v\u00e0 b\u1ed9 ph\u1eadn an ninh \u0111\u1ec3 ti\u1ebfn h\u00e0nh \u0111i\u1ec1u tra, kh\u00f4ng \u0111\u01b0\u1ee3c l\u00e0m cho kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y b\u1ecb theo d\u00f5i, n\u1ebfu kh\u00f4ng s\u1ebd t\u1ea1o ra t\u00ecnh hu\u1ed1ng kh\u00f4ng t\u1ed1t.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td>11<\/td>\n<td>T\u00ecnh hu\u1ed1ng l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n th\u01b0\u1eddng g\u1eb7p &#8211; Kh\u00e1ch h\u00e0ng nghi ng\u1edd ph\u00f2ng kh\u00e1ch s\u1ea1n c\u00f3 ma<\/td>\n<td>Nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n c\u1ea7n \u0111\u1ed1i di\u1ec7n v\u1edbi t\u00ecnh hu\u1ed1ng m\u1ed9t c\u00e1ch nghi\u00eam t\u00fac v\u00e0 ki\u00ean nh\u1eabn l\u1eafng nghe, th\u1ec3 hi\u1ec7n s\u1ef1 chia s\u1ebb v\u00e0 \u0111\u1ed9ng vi\u00ean kh\u00e1ch h\u00e0ng quay tr\u1edf l\u1ea1i ph\u00f2ng m\u1ed9t c\u00e1ch t\u1ef1 tin.<\/p>\n<ul>\n<li aria-level=\"1\">Quy\u1ebft \u0111\u1ecbnh \u0111\u1ed5i ph\u00f2ng n\u1ebfu kh\u00e1ch s\u1ea1n c\u00f2n ph\u00f2ng tr\u1ed1ng s\u1ebd gi\u00fap h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng v\u00e0 th\u1ec3 hi\u1ec7n s\u1ef1 chu \u0111\u00e1o c\u1ee7a kh\u00e1ch s\u1ea1n trong vi\u1ec7c gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 n\u00e0y.<\/li>\n<li aria-level=\"1\">\u0110i\u1ec1u quan tr\u1ecdng nh\u1ea5t l\u00e0 kh\u00f4ng ph\u1ee7 nh\u1eadn th\u00f4ng tin ho\u1eb7c c\u00e3i l\u1ea1i, \u0111\u1ec3 tr\u00e1nh kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1ed1i x\u1eed t\u00f4n tr\u1ecdng v\u00e0 thi\u1ebfu tr\u00e1ch nhi\u1ec7m t\u1eeb ph\u00eda kh\u00e1ch s\u1ea1n.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td>12<\/td>\n<td>T\u00ecnh hu\u1ed1ng l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n kh\u00f3 x\u1eed &#8211; Kh\u00e1ch c\u1ed1 t\u00ecnh g\u00e2y kh\u00f3 d\u1ec5<\/td>\n<td>T\u00ecnh hu\u1ed1ng th\u01b0\u1eddng xu\u1ea5t hi\u1ec7n khi c\u00f3 nh\u1eefng kh\u00e1ch h\u00e0ng c\u1ed1 \u00fd ph\u1ea3n \u0111\u1ed1i, t\u00ecm c\u00e1ch h\u1ea1 gi\u00e1 ho\u1eb7c th\u1eadm ch\u00ed tr\u1ed1n tr\u00e1nh thanh to\u00e1n ti\u1ec1n ph\u00f2ng.<\/p>\n<ul>\n<li aria-level=\"1\">Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, h\u00e3y l\u1ecbch s\u1ef1 xin l\u1ed7i v\u00e0 th\u00f4ng b\u00e1o v\u1edbi kh\u00e1ch v\u1ec1 kh\u1ea3 n\u0103ng kh\u00f4ng th\u1ec3 thay \u0111\u1ed5i ho\u1eb7c \u0111\u01b0a ra l\u1ef1a ch\u1ecdn kh\u00e1c v\u1ec1 h\u1ea1ng ph\u00f2ng; gi\u1edbi thi\u1ec7u c\u00e1c ch\u00ednh s\u00e1ch \u01b0u \u0111\u00e3i kh\u00e1c.<\/li>\n<li aria-level=\"1\">N\u1ebfu kh\u00e1ch h\u00e0ng v\u1eabn kh\u00f4ng \u0111\u1ed3ng \u00fd, nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n c\u00f3 th\u1ec3 h\u1ecfi \u00fd ki\u1ebfn c\u1ea5p tr\u00ean \u0111\u1ec3 t\u00ecm gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><img loading=\"lazy\" class=\"aligncenter wp-image-2796 size-full\" style=\"color: #555555;\" src=\"https:\/\/gnine.net\/wp-content\/uploads\/2023\/11\/tinh-huong-le-tan-khach-san-3.jpg\" alt=\"T\u00ecnh hu\u1ed1ng kh\u00e1ch c\u1ed1 t\u00ecnh g\u00e2y kh\u00f3 d\u1ec5\" width=\"800\" height=\"500\" srcset=\"https:\/\/gnine.net\/wp-content\/uploads\/2023\/11\/tinh-huong-le-tan-khach-san-3.jpg 800w, https:\/\/gnine.net\/wp-content\/uploads\/2023\/11\/tinh-huong-le-tan-khach-san-3-300x188.jpg 300w, https:\/\/gnine.net\/wp-content\/uploads\/2023\/11\/tinh-huong-le-tan-khach-san-3-768x480.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>C\u00f3 th\u1ec3 n\u00f3i, trong l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5 v\u00e0 \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00f4ng vi\u1ec7c l\u1ec5 t\u00e2n, c\u00e1ch giao ti\u1ebfp v\u00e0 x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng m\u1ed9t c\u00e1ch kh\u00e9o l\u00e9o, linh ho\u1ea1t v\u00e0 hi\u1ec7u qu\u1ea3 \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong th\u00e0nh c\u00f4ng c\u1ee7a ng\u01b0\u1eddi l\u00e0m ngh\u1ec1. Hy v\u1ecdng nh\u1eefng <span style=\"color: #000000;\"><strong>t\u00ecnh hu\u1ed1ng l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n<\/strong><\/span> kh\u00f3 x\u1eed th\u00f4ng th\u01b0\u1eddng c\u1ee7a l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n c\u00f9ng c\u00e1ch x\u1eed l\u00fd m\u00e0 ch\u00fang t\u00f4i \u0111\u1ec1 xu\u1ea5t \u0111\u00e3 gi\u00fap b\u1ea1n m\u1edf r\u1ed9ng ki\u1ebfn th\u1ee9c, h\u1ed7 tr\u1ee3 cho c\u00f4ng vi\u1ec7c c\u1ee7a b\u1ea1n m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/p>\n<p><em><strong>Xem th\u00eam:<\/strong> <a href=\"https:\/\/gnine.net\/hoc-tieng-trung-de-lam-gi\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #0000ff;\"><strong>H\u1ecdc ti\u1ebfng Trung \u0111\u1ec3 l\u00e0m g\u00ec<\/strong><\/span><\/a>? C\u00f3 n\u00ean h\u1ecdc ti\u1ebfng Trung kh\u00f4ng?<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>M\u1ed9t trong nh\u1eefng ti\u00eau ch\u00ed quan tr\u1ecdng nh\u1ea5t trong vi\u1ec7c tuy\u1ec3n d\u1ee5ng nh\u00e2n vi\u00ean Ng\u00e0nh Kinh doanh Kh\u00e1ch s\u1ea1n, \u0111\u1eb7c bi\u1ec7t l\u00e0 \u1edf b\u1ed9 ph\u1eadn L\u1ec5 t\u00e2n, l\u00e0 kh\u1ea3 n\u0103ng giao ti\u1ebfp v\u00e0 x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng. N\u1ebfu b\u1ea1n \u0111am m\u00ea c\u00e1c c\u00f4ng vi\u1ec7c trong l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5 h\u1ea5p d\u1eabn n\u00e0y, \u0111\u1eebng qu\u00ean thu&#8230;.<\/p>\n","protected":false},"author":2,"featured_media":2793,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[14],"tags":[],"_links":{"self":[{"href":"https:\/\/gnine.net\/wp-json\/wp\/v2\/posts\/465"}],"collection":[{"href":"https:\/\/gnine.net\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gnine.net\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gnine.net\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/gnine.net\/wp-json\/wp\/v2\/comments?post=465"}],"version-history":[{"count":5,"href":"https:\/\/gnine.net\/wp-json\/wp\/v2\/posts\/465\/revisions"}],"predecessor-version":[{"id":2797,"href":"https:\/\/gnine.net\/wp-json\/wp\/v2\/posts\/465\/revisions\/2797"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/gnine.net\/wp-json\/wp\/v2\/media\/2793"}],"wp:attachment":[{"href":"https:\/\/gnine.net\/wp-json\/wp\/v2\/media?parent=465"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gnine.net\/wp-json\/wp\/v2\/categories?post=465"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gnine.net\/wp-json\/wp\/v2\/tags?post=465"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}