Legal

Refund Policy

Effective Date: August 2, 2025
Last Updated: August 2, 2025

This refund policy is issued by Mohammed Salha (Gnine Technology)

We at Gnine are committed to customer satisfaction and transparency. This Refund Policy outlines how refunds are handled for purchases made through our website (gnine.net) and third-party platforms like CodeCanyon.

1. CodeCanyon Purchases (Plugin Licenses)

All plugin license purchases made through CodeCanyon are subject to Envato’s Refund Policy, which can be found here:
🔗 https://codecanyon.net/page/customer_refund_policy

Please submit refund requests directly through your Envato/CodeCanyon account if you are eligible.

2. Credit Pack Purchases (via Paddle)

When you purchase credit packs through our plugin or website, the following rules apply:

  • Credits are digital goods and are non-refundable, even if unused.

  • Refunds will not be issued for:

    • Purchased credits that have been partially or fully used

    • Mistaken or duplicate purchases

    • Issues resulting from unsupported themes or third-party conflicts

Important: Credit purchases require a valid license activation. If the plugin is not activated with a valid CodeCanyon license, credits may not be accessible or usable.

3. Exceptions

We may, at our sole discretion, consider a refund if:

  • A technical issue prevents credit delivery and our support team cannot resolve it within 7 business days

  • A duplicate purchase occurs within a short timeframe (less than 24 hours)

  • The product was never accessed or used, and the request is made within 48 hours

To request a refund under these conditions, please email:
📧 info@gnine.io
Include your order ID, email address, and a brief explanation of the issue.

4. Chargebacks & Abuse

If a chargeback or payment dispute is initiated without contacting us first, we reserve the right to:

  • Permanently block access to the product or services

  • Revoke your license and any active credits

Please contact our support team first — we are here to help.

5. Contact

If you have any questions about this Refund Policy or need support:

Frequently Asked Questions

Find answers to the most common questions about how to get started with OutfitGen, purchase credits, and activate your license.

OutfitGen is exclusively available on CodeCanyon. You must purchase a valid license from CodeCanyon to use the plugin and access its features.

Once you install the plugin using your CodeCanyon license, you’ll get 80 free credits included. You can then purchase additional credits from inside the plugin dashboard. Just select the credit pack that fits your needs, no subscriptions, no hidden fees.

No! OutfitGen is 100% pay-as-you-go. You only pay once for the plugin and buy credits as you use them. One credit = one AI-generated outfit image.

No. A valid CodeCanyon license is required to install and activate OutfitGen. Credits are only available to verified plugin owners.